Free Shipping on Orders over $79
Thank you for shopping at Gracelook.
We hope you like the product you ordered, but if something isn't right, please let us know.
We feel sorry that you're not 100% satisfied with the items you received, and we gladly accept returns and exchanges for most items in new condition. Before you decide to return or exchange items,please read our return&exchange conditions carefully and make sure the items you want to return meets the following conditions:
RETURNS & EXCHANGES CONDITIONS:
a.All return/exchange items must be returned unworn,undamaged,unwashed and with all the original labels attached in original packaging.If not,the buyer is responsible for all incurred fees（Order fees and logistics fees, etc.） and there will be no refund.
b.Items can be returned or exchanged within 7 days of receipt . Note that overdue requests may not be accepted.
c.We do not offer Freight To Collect (FTC) service for the packages returned to us.If you return the packages for your own personal reasons, the returns will be made at your own cost. Instead,we are responsible for the cost.
d.We do not accept returned items that were sent back directly without notifying us first.
Step 1: Please email our customer service representatives at support@Gracelook.com to get a return authorization and return address, stating your order number and reason for return.
Step 2: After receiving your email with exchange/return request,our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Return or exchange the item due to sizing issues. Could you please provide me with photos of the product for size measurement? Kindly contact us via email to initiate the process.
You should submit an order cancellation request to our customer service via support@Gracelook.com once you decide to cancel the order.
For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
We will NOT accept order cancellation request if the orders have been shipped.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,within 5-7 business days.
If you haven't received a refund yet,first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@Gracelook.com.
Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse,and which is not correct.