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We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected.
Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.
Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected.
In the difficult air transportation conditions, we are still trying our best to find reliable airlines for our customers, contact the local customs to shorten clearance time. Please give us some more time.
If you have not received the tracking number, please be patient. We will handle it and email you tracking info as soon as possible.
If you have received the tracking number, but the tracking info has not updated, please be patient. We are keeping an eye out for your packages and trying to speed up the customs clearance process.
If you have not received a reply from email or facebook message, please be patient. Facing uncountable emails related to shipping info, we do not have enough staff to reply immediately, but we are trying to give you a feedback in few days.
Your support and understanding will be highly appreciated.