I ordered these boots and they arrived about 9 days after I ordered them (they looked so darn cute). When they arrived I tried to put them on but without a zipper there was no way. I have a high arch, and always size up for boots. I contacted GraceLook by email right then giving them my order number. I received a response from GraceLook asking me to take a picture...that was odd but I did.
Also, I don't think they're real leather either and if they are its a very thin layer over some stretch material underneath. See picture.
I received another response from them and here it is: Dear Customer,
We’re sorry to apologize for the inconvenience. How about we refund you 20% of the item for this matter as compensation?
And we sincerely believe nothing can be a problem with communication.
Thank you for your understanding in advance.
This wasn't written in their refund policy!
These boots have the best quality I've ever purchased.. they are GREAT boots. The fit on my foot is good.
My wife debated over ordering these boots. Didn`t know if they would be as good as the description stated. When they arrived, on time, she was very pleased. Loves them. Nice and warm and comfy. Size was perfect!
Bought a pair of these to try out and ended up buying two other styles as well. Great looking boots. Love the decorate running down the side that make a classy look for dresses or a comfy look with jeans.
They are soooo comfortable and looks way more expensive then they were! I have wide feet and it is hard to find comfortable shoes.